ESMA and EBA publish harmonised guidelines for handling consumer complaints across the EU
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors. The document aims to increase market confidence and for the benefit of consumers and firms alike it will ensure a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors.
More information: https://www.eba.europa.eu/regulation-and-policy/consumer-protection-and-financial-innovation/guidelines-for-complaints-handling-for-the-securities-esma-and-banking-eba-sectors/-/regulatory-activity/press-release
Joint Committee Final Report on guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors: https://www.eba.europa.eu/documents/10180/732334/JC+2014+43+-+Joint+Committee+-+Final+report+complaints-handling+guidelines.pdf/312b02a6-3346-4dff-a3c4-41c987484e75